At Elan, we want you to be delighted with your purchases. If you ever need to return or exchange a product, we've outlined our straightforward policy below:

RETURN POLICY

If you get an incorrect or damaged item, we will fully refund or replace it. Additionally, if you change your mind about a product you've ordered and no longer wish to use it, you can return it to us for a refund under the following conditions:

• Products must be packed and unopened and in their original condition.
• Products must be returned within 24 hours from the date of receipt.
• Please include your proof of purchase or order information with the return.
• You have to pay the shipping charges.

HOW TO RETURN AN ITEM

Here's how you can initiate a return:

1. Take clear pictures of the damaged or faulty items you wish to return.
2. Please email us at hello@elanskincare.pk to request a return and attach pictures of the product.
3. In your email, state the reason for the return and include your order number and the names of the items you're returning.
4. Please pack the products in their original packaging with the seal intact.
5. Once we receive your return, we will issue you a coupon for the same amount as the returning item.
6. For the return shipment, you will be responsible for any applicable shipping charges.

EXCHANGE POLICY

Elan offers a 7-day good will exchange policy, provided that the item is returned to us in its original packaging, with the seal intact, and the product packaging has not been tampered with.

Important: Items purchased during a sale cannot be exchanged or returned unless the product received does not match the one you ordered.

HOW TO EXCHANGE AN ITEM

Here's how you can initiate an exchange:

1. Please email us at  to request an exchange.
2. In your email, specify the reason for the exchange, and be sure to include your order number and the names of the items you want to exchange.
3. We will send your chosen replacement item to your address.

CANCELLATION

If you need to cancel an order, please notify us as soon as possible. We typically dispatch orders within 2 to 3 days, so it's crucial to inform us promptly.

Cancellations are dependent on whether your order has been shipped or not. Since items are usually shipped within two to three business days, it's essential to notify us immediately if you wish to cancel an order.  Please reach us via email at hello@elanskincare.pk Additionally, you can contact us via WhatsApp at +92 311 424 9772 To assist us in serving you better, kindly have your order number (provided in your confirmation email) ready when you contact us.

Please note that once an order has been shipped, we will not be able to cancel it.

We are here to assist you in any way we can, so please feel free to reach out if you have any questions or concerns regarding returns, exchanges, or cancellations. Your satisfaction is important to us, and we want to ensure a hassle-free shopping experience at Elanskincare.pk

Refund & Cancellation Policy

• The product(s) bought in-store or online can be exchanged within 30 days of purchase, given that the original receipt is provided.
• The product should be unused along with an intact price tag. 
• Our staff will verify the product and the receipt; you can choose the product that you want to exchange it with.
• Exchange is subjected to price adjustment i.e. the price at which the customer has bought the article would be considered for exchange. 
• If the product was, however, delivered to you via our online store, you have to return it by sending in an email to our customer support center within 30 days of purchase, so that your query can be handled accordingly.
• Images of the defective products need to be attached in the email that is to be sent to the customer care department. You will receive a verification call to ensure the exchange.
• Exchange is only possible if the product(s) are found defective. The customer is required to contact the call center (+92 311 424 9772) as soon as they receive the order. If found defective by the customer, a TCS or Call Courier rider will collect the product. Upon verification at our warehouse, a coupon of same price will be issued to the customer, which can be used to shop from our website. The entire procedure takes up to 7 business days.
• You can also return the product by taking it to any TCS or Call Courier Store and call us on our UAN Number so that the article can be taken to the warehouse. The pick-up charges are borne by the company. 
• For products purchased online, we will provide you with a coupon that limits the price of the product that you bought in the first place to compensate for it. You may use the coupon the next time you shop online with us. Please note that the coupon will be prone to expiry, so please make sure to use it before it expires. The coupon is valid after 15 days of issuance.
• Sale product(s) are non-exchangeable.
• Afsaneh does not entertain Cash Refunds in any case. 

Order Cancellation:

• You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information.
• As soon as the product has been shipped, our exchange policy will be applicable.
• Elanskincare.pk has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment being declined by the issuing financial institution.
• Orders can be canceled at any time before the processing of the order. You will be provided with the information regarding the shipment via email once it has been shipped.
• Elan has the authority to cancel your orders due to the following reasons.

• Item is Out of Stock
• Pricing Errors
• Credit Card Payment Error